Next Reviews

Absolutely awful this past year. I live in Portugal and always had great service, with parcels sent fast and correct items inside. This year I was sent the wrong dress. Was told oh well, send it back if you don't like it. Or have a discount off the next order. So I accepted the discount and ordered again. No discount appeared. Waited 10 days for my new order. No updated online of where my items are. So contacted Next and was told oh sorry warehouse error. The order isn't coming. Again I was offered a phony discount. I will NEVER be shopping here again which is a shame as I bought items every month.

Delivered after 4 days a faulty, USED and dirty dress. Such a shame.

Honestly, i think this while company is a scam. No evidence, it's only my perseption. The shoes came without the box, just wrapped in paper. And the customer service agent "Kunal", didnt understand english and just closed the chat down. When I tried to ask for the original box, and how to return them, because the shoes were not real leather either, like the article said. I think, this is just cheap copies made in India and when you mention your concerns, they just shuts down the chat. Never shopping from this place again.

Absolutely terrible customer service, I'm a new customer and I ordered above 50EUR to get my 20% discount however forgot to apply the promo code. When contacted customer service, Victor replied that it is too late and did not answer my follow-up questions, completely ignoring me.

Lost money!! Be very careful with your purchases in this store. I totally advise against buying anything from this store.

I recently bought some sandals from next direct on the second time off wearing them they split at the back! Tried to contact next direct no help whatsoever! They where almost 40£ ! So not cheap ! I've had cheaper ones that lasted years !

Excellent company. Perfect clothes. Perfect size and fabric. As it's written on details. Fast delivery

When I moved from London 🇬🇧 to The Hague 🇳🇱 as a expatriate, I was very happy to be able to buy online in one of my favourite 🇬🇧 multi brand store, Next.

Actually I was concerned about the delivery, and returns, until I found out there is in The Netherlands a Next warehouse!

I had a issue about my return (delivery), but soon I contacted the Next customer service, I received the support I needed.

The customer service team was very efficient: following up and fast feedback.

No doubt I will continue as Next customer while I living here, because the good customer service is the same as my time in London.

I ordered shoes from them for like 150 euro. The ones that arrived were the same brand and size but different model. When I wrote about the issue they responded very quickly and I received a full refund in the next couple of days. They asked me to send the shoes back to UK and they will return the money for the shipping when I send them the bill, but when I went to the local post office they wanted around 150 euros for the return so I wrote them back and told them to send me a return label because otherwise the return will cost as much as the shoes and I really didn't want to spend that much money even though I will be refunded after time, anyways, they told me to keep the shoes. My boyfriend doesn't like them (I bought them for him) and I don't know what to do with them but I was really surprised by the customer service after reading the reviews here and that is why I wanted to share my experience with the company.

I use Next UK & Next Spain & the service has been excellent for both! Living in Spain some products here do no fit our UK sizing, ie bedding... But Next Spain has been amazing!!! The only issues are returns - so we tend to end up keeping items even if they are wrong as we have to pay for the return postage! Whereas, in the UK they would be returned to the driver... Perhaps this could be an option for the future. If I am ordering anything that may need to be returned I generally order before friend/family come so that they can take back with them to return, which is a pain! BUT I still give the service 9.5/10! Thank you!